1. Agreement
These terms govern your use of the BamLoops website and, together with an executed order form or statement of work, the BamLoops platform and services. By using the site or engaging our services you accept these terms.
2. The services
BamLoops provides AI-assisted conversion optimization: funnel audits, A/B test design and execution, on-site segmentation and journey personalization, supervised by human strategists. The specific scope, plan and deliverables for a client engagement are defined in that client's order form.
3. Client approvals and control
Nothing customer-facing changes on a client's store without the approval mode the client selected: in Suggest mode every experiment and personalization awaits explicit approval; in Autopilot mode agents act within guardrails the client pre-agreed in writing. Clients may pause or roll back any running experiment at any time.
4. The audit guarantee
If a paid Growth & CRO Audit does not identify at least its fee in credible, evidence-backed recoverable monthly revenue, we refund the audit fee in full. This is the audit's sole remedy. Experiment outcomes are probabilistic by nature; we guarantee the integrity of the method — pre-registered metrics, guardrails and decision rules — not any specific uplift.
5. Client responsibilities
- Provide accurate access to the analytics and platforms in scope.
- Hold the rights to the site content and data you ask us to work with.
- Maintain a lawful basis (including consent management) for the visitor data your store collects.
- Review and approve customer-facing changes in the timeframes the engagement assumes.
6. Intellectual property
Clients own their data, their site, and the deliverables produced for them (audits, reports, test variants). BamLoops owns the platform, the agents, the audit engine and all underlying methodology, including improvements developed during engagements — excluding any client confidential information.
7. Confidentiality and data
Each party protects the other's confidential information. Our handling of personal data is described in the privacy policy; client engagements include a data processing agreement. One client's data is never used for another client.
8. Fees
Fees are set out in the order form. Audit fees are credited toward the first month of a subsequent plan as described at purchase. Subscriptions renew monthly and may be cancelled effective the end of the current billing period.
9. Disclaimers and liability
The website and its content are provided "as is" for general information. To the maximum extent permitted by law, BamLoops's aggregate liability under an engagement is limited to the fees paid in the twelve months preceding the claim, and neither party is liable for indirect or consequential damages.
10. Termination
Either party may terminate an engagement per the order form. On termination we remove our script and integrations from the client's store and deliver any completed work product.
11. Changes and contact
We may update these terms; the date above reflects the latest revision. Material changes to active engagements require written agreement. Questions: hello@growthloops.com.